SHIPPING POLICY
At FRAGRANZ FABLES, we aim to process and dispatch orders as efficiently as possible.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
2. Delivery Time
Estimated delivery time may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Operational delays
- Other circumstances beyond our control
Estimated delivery time is generally 3–7 business days after dispatch.
Remote locations may require additional delivery time.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
4. Tracking
Where tracking is available, tracking details may be provided to the customer after dispatch.
Customers should use the tracking information provided to monitor shipment progress.
5. Incorrect Address
Customers are responsible for providing an accurate delivery address and contact information.
FRAGRANZ FABLES shall not be responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.
6. Delayed Deliveries
Delivery dates are estimates and are not guaranteed.
Delays may occur due to circumstances outside our reasonable control, including courier disruptions, severe weather, natural events, strikes, or other logistical issues.
7. Damaged Package
If your package appears visibly damaged at the time of delivery, please document the condition of the package and contact us as soon as possible at:
Email: fragranzfable@gmail.com
Any request relating to a damaged shipment will be reviewed based on the available order and shipment information.