At FRAGRANZ FABLES, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, contact us, or place an order.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our website or purchase our products, we may collect information such as:

• Full name
• Email address
• Telephone/mobile number
• WhatsApp contact details where provided
• Billing address
• Shipping/delivery address
• Order details
• Payment and transaction-related information
• Product preferences and information submitted through our forms
• Any information you voluntarily provide when contacting us

We may also automatically collect certain technical information when you visit our website, such as browser type, device information, IP address, and information about how you interact with our website.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Arrange delivery of purchased products
• Confirm and communicate order details
• Respond to customer enquiries
• Provide customer support
• Communicate with you regarding your purchases
• Improve our website, products, and services
• Maintain website security
• Detect and prevent fraudulent or unauthorized activity
• Maintain appropriate business and transaction records
• Send promotional or marketing communications where permitted and applicable

We only use personal information for legitimate business purposes and in accordance with applicable requirements.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Payment providers may collect and process payment information such as card, banking, UPI, or other payment details according to their own privacy policies and security practices.

FRAGRANZ FABLES does not intend to store complete payment card details on its website.

For questions regarding a specific payment, customers may contact us using the details provided below.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functionality
• Remember user preferences
• Improve website performance
• Understand website traffic and usage
• Improve the overall browsing experience

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

5. Sharing of Personal Information

FRAGRANZ FABLES does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment processing providers
• Courier and delivery partners
• Website hosting and technical service providers
• Website analytics or technology providers
• Service providers assisting with customer support

Information shared with such providers is limited to what is reasonably necessary for the relevant business purpose.

6. Shipping and Delivery Information

When you place an order, we may provide necessary information such as your name, phone number, and delivery address to our shipping or logistics partners so that your order can be delivered.

Such information is used for the purpose of fulfilling your order and facilitating delivery.

7. Customer Communications

If you contact us through email, telephone, WhatsApp, contact forms, or other communication channels, we may retain relevant communication records in order to:

• Respond to your enquiry
• Provide customer support
• Resolve order-related issues
• Maintain appropriate business records

8. Data Security

We take reasonable measures to protect the personal information we hold against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

9. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Once you leave the FRAGRANZ FABLES website, the privacy practices of those third parties are governed by their respective privacy policies.

We are not responsible for the privacy practices, content, or security of third-party websites.

10. Marketing Communications

Where applicable and permitted, we may use your contact information to communicate information about our products, collections, offers, or other updates.

You may request that we stop sending promotional communications by contacting us through the details provided below.

Transactional communications relating to your orders or account may still be sent where necessary.

11. Children’s Privacy

Our website is not intentionally directed toward children.

We do not knowingly collect personal information from children for purposes that require such collection without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

12. Retention of Information

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining order records
• Customer support
• Business and accounting records
• Legal or regulatory requirements
• Resolving disputes
• Preventing fraud or misuse

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable requirements.

13. Your Privacy Requests

If you have questions about the personal information we hold about you, or if you wish to make a privacy-related request, you may contact us using the information below.

We may need to verify your identity before processing certain requests.

14. Changes to This Privacy Policy

FRAGRANZ FABLES may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

FRAGRANZ FABLES

Our Store:
Lucknow, Uttar Pradesh, India

Telephone: +91 94150 15062
WhatsApp: +91 94150 15062
Additional Calls: +91 85283 47905
Email: fragranzfable@gmail.com

Business Hours:
Monday – Sunday: 09:00 AM – 08:00 PM